Today’s interview is with Chip Bell, a renowned consultant, trainer and speaker to many of the most innovative brands in the world. He is also the author of 20 different books and joins us today to talk about his new book: The 9 ½ Principles of Innovative Service.
This interview follows on from my recent interview: Customer Relationship Management CRM systems can be more human – Interview with Nikolaus Kimla, CEO of pipelinersales.com – and is number seventy two in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here’s the highlights from the interview I did with Chip:
About Chip (taken adapted from various bios)
A renowned, highly sought-after keynote speaker, Chip is the author of 20 books, including Wired and Dangerous (co-authored with John Patterson), Take Their Breath Away (also with John Patterson) and Managing Knock Your Socks Off Service (with Ron Zemke).
Chip Bell is the founder of The Chip Bell Group and manages their office near Atlanta.He serves as a consultant, trainer and speaker to many of the most innovative brands in the world, many of them Fortune 500 companies, including Ritz-Carlton Hotels, Harley-Davidson, USAA, Cadillac, Chubb, Verizon Wireless, Hertz, Pfizer, Microsoft, GE, IBM, Accenture, Lockheed-Martin and Universal Orlando.
Prior to starting the firm in early ‘80s, he was a highly decorated infantry unit commander in Vietnam with the elite 82nd Airborne.
Following that, he was Director of Management and Organization Development for NCNB, now Bank of America. Dr. Bell holds graduate degrees in organizational psychology and human resource development from Vanderbilt University and the George Washington University.
He has appeared live on CNBC, CNN, Fox Business Network, NPR and ABC. His work has been featured in Fortune, Business Week, Forbes, The Wall Street Journal, USA Today, Inc. Magazine, Entrepreneur Magazine and Fast Company.
Finally, don’t forget to check out the book (The 9½ Principles of Innovative Service) and grab a copy via simpletruths.com