Today’s interview is with Nikolaus KImla, CEO and partner of pipelinersales.com, about how they are trying to reinvent Customer Relationship Management (CRM) and his belief that sales people are the entrepreneurs of the corporate landscape.
This interview follows on from my recent interview: Customer Satisfaction Is On The Rise Globally – Interview with Sam Boonin, VP Products at Zendesk – and is number seventy one in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here’s the highlights from the interview I did with Nikolaus:
About Nikolaus (Adapted from his LinkedIn profile)
Nikolaus is CEO and partner of pipelinersales.com and the uptime ITechnologies, which he founded in 1994.
pipeliner is the most innovative sales Customer Relationship Management (CRM) management solution on the market. pipeliner was designed by sales professionals for sales professionals and helps close the gap between the requirements of C-level executives for transparency and the day-to-day operational needs of field and inside sales.
He studied in Los Angeles and Vienna and received his Masters Degree in 1994. He is married and has 3 children.