Today’s interview is with Tom Walsh, CEO of Staycity. I was introduced to Tom by a contact of mine, Pawel Grabowski. Similar to my last interview (Creating products that customers love – Interview with Chris Ives of Ilkley Brewery), Tom is an ‘outsider’ in his industry. Tom shares his story of how they are building and developing their business, what he has learnt along the way, what the biggest challenges have been and why customer service is key to everything they do.
This interview is number sixty-four in the series of interviews with authors and business leaders that are doing great things and helping businesses innovate, become more social and deliver better service.
Here’s the highlights from the interview I did with Tom:
About Tom (taken from his Staycity bio)
Tom was previously Plant Manager of Henkel Loctite Ireland, a high-tech specialty chemical and biomedical manufacturer with a €150m turnover. Tom was in charge of all Operations, Logistics and Engineering with a staff of 200 employees. He holds a primary degree in Engineering (Dublin) and a first class honours Business degree from UCD. Tom worked part-time for Staycity since April 2003, and joined full-time in 2006.