It’s no secret that I am a fan of Jessica Hagy, her books and her blog: Indexed. I was also lucky enough to interview her about her new book (How to be more interesting (and keep customers for longer) – Interview with Jessica Hagy) about 6 weeks ago.
Recently, she published one of her daily diagrams – A Simple Recipe (See above):
How to make friends and influence people = the intersection of empathy and generosity
It’s a great but simple diagram and insight. However, if we think about this the applications could be huge for customer engagement, employee engagement, leadership, customer service, marketing, change, culture etc etc.
Here’s where and why I think some firms are failing:
How much empathy do you have for your people or your customers?
How generous are you being and are you being generous with empathy?