Following on from my recent interview, Customer service in the future will be a company wide mentality and not a department – Interview with Dave Carroll of United Breaks Guitars, today I am pleased to present to you a first: A follow on interview from the one I did with Karl Chapman of Riverview Law back in June.
Karl and his team at Riverview Law were kind enough to invite me along to an event that held recently at Middle Temple in London. The event was discussing the future of the legal industry and included a panel discussion that featured Mitch Kowalski who has just published a book called: Avoiding Extinction: Reimagining Legal Services for the 21st Century – which focuses on the future of the law firm. Following the panel discussion, I caught up with Mitch to talk to him about his new book, the future of the legal industry and the pressures that are forcing law firms to become more client centric.
This interview makes up number thirty-three in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
Whilst our discussion focused on the future of the law firm, I think our discussion has parallels and lessons for all professional services firms.
Below are highlights from our interview:
About Mitch (taken from his website)
Mitch Kowalski is an innovative thinker, writer, speaker and lawyer. He is the author of the critically acclaimed, ABA best-seller, Avoiding Extinction: Reimagining Legal Services for the 21st Century. He speaks regularly on legal service innovation as well as blogging on legal matters for the National Post’s blog, The Legal Post and on innovation in legal services for Slaw.ca. Mitch’s print articles have appeared in Lexpert Magazine, The National, The Advocate, The Hong Kong Law Journal, The Globe and Mail, and the National Post. He teaches innovation in law at Western University Law School and at the University of Ottawa Law School. Mitch is one of the co-founders of lawTechcamp Toronto, a co-ordinator of LawSync and was selected as one of the Fastcase Top 50 Global Legal Innovators in 2012.
For much of his 21-year legal career, he practiced law with the Toronto office of international legal giant Baker & McKenzie, before moving to one of the oldest, mid-sized law firms in Toronto: Aylesworth LLP which later became Dickinson Wright LLP. He also served as in-house counsel for the City of Toronto and had a business role with First Canadian Title. His experience with a wide variety of legal service providers gives him a unique perspective on their operations. Mitch currently maintains a boutique commercial law practice in Toronto.
Thanks to sirwiseowl for the image.