Following on from my recent interview, The customer service revolution is here and now – Interview with Mikkel Svane CEO of Zendesk, today I want to share with you an interview that I recently conducted with Will McInnes, Managing Director and co-Founder of NixonMcInnes, a Social Business Consultancy operating in London and Brighton.
This interview makes up number twenty-three in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
I caught up with Will after meeting him at the Social Business Sessions Meetup that he organises in London.
Below are highlights from our interview:
About Will (taken from the NixonMcinnes website and his LinkedIn profile)
I believe we can change the world. I believe in us: real people. I believe in the power of the interconnected humanity that we call social media, and our ability through those tools and technologies to make huge differences. I believe that everything is changing – Education, Politics, Business, Law, the Environment of course – and that all we need to do is pick a problem and start working on it *together*.
I believe in different approaches to business, but having walked that talk for a few years I know how hard doing things differently is. But we really try at NixonMcInnes.
Day-to-day I am the MD here which means I have to ensure our business is developing and growing in order to provide the very best services and people to our visionary clients: a varied and rewarding role. Some of what I do is frontline spending time with our people and clients, and some is more strategic and harder to spot from the outside.
I founded NixonMcInnes with Tom Nixon.
NixonMcInnes are a social business consultancy working with senior people to redesign their organisations. Our work uses social technologies and contemporary working practices to improve performance both inside and outside the organisation.
Active clients include Barclays, Cisco, Channel 4, O2, First Group, HSBC, Nectar, The Body Shop, Foreign & Commonwealth Office, RSPCA and WWF.
My responsibilities are guiding the strategic direction of the business, restlessly working at unlocking the huge potential in its talented people, and enabling the team to continue to develop the organisations unique and democratic culture.
This is my main job, and I love it.
Love action, curry, mountain biking, camping, rugby, France and most of all my family.
Unfairness, idiocy, bad customer service and apathy at the state of the world.
You can connect with Will on Twitter: @willmcinnes
Thanks to marfis75 for the image.