Following on from my recent interview, Extreme Trust and why it’s important for your customers and your business – Interview with Martha Rogers and Don Peppers, today I want to share with you an interview that I recently conducted with Karl Chapman CEO of Riverview Law, a new type of law firm and one that is reinventing customer experience in the legal market.
This interview makes up number twenty-one in the series of interviews with authors and business leaders that I think that you will find interesting and helpful in growing your businesses.
There were a number of things that excited me about talking to Karl. One was one of the first things that you read when you arrive at their website:
“THE PROBLEM WE’VE SOLVED When you pick up a phone or meet our lawyers you don’t have to worry how much it will cost”
Also this very short video that they have put together explaining their view and approach:
Below are some highlights from our interview:
About Karl (Taken from the Riverview Law site)
Karl is Chief Executive of Riverview Law and has a long pedigree in starting, growing and managing successful companies.
After reading law at Birmingham University, Karl joined Guinness Mahon Investment Management (GMIM) in 1985. In 1987 he was Money Observer’s top-performing UK unit trust fund manager.
He left GMIM in 1989 to set up CRT Group plc (CRT), a consultancy, recruitment and training business. Under Karl’s leadership his team grew CRT, both organically and by acquisition, to a market capitalisation of over £600 million, sales in excess of £400 million with 2,500 employees operating from over 200 locations. In 1996 CRT sold 50.1% of its equity for £109 million to Knowledge Universe, a private US-based company whose major shareholders were Larry Ellison and Michael Milken.
Karl left CRT in 2000 and set up AdviserPlus Business Solutions in 2001. AdviserPlus is a leading advisory outsourcing organisation providing HR, employment law and H&S solutions to organisations ranging from FTSE 100 companies to SMEs. He joined LawVest with effect from 1 June 2011.
Karl is excited by the changes taking place in the legal market: “Rarely do market opportunities like this arise. The legal market is large, fragmented and has few brands. New entrants like Riverview Law*, with no baggage and a total focus on the customer, stand a very good chance of building big and sustainable businesses.”
Karl is based in London and Lincolnshire and couples his passion for business with a long-standing love of Chelsea Football Club where, over more than forty years, he has experienced the lows and highs that come with an irrational attachment to a football team.
*Riverview Law is a trading name of LawVest Limited.