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August 14, 2022
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Lack of a clear vision leads to higgledy-piggledy services and experiences – Interview with Ari Weinzweig of Zingermans

Today’s interview is with Ari Weinzweig, the CEO and co-founding partner of Zingerman’s Community of Businesses, a gourmet food business group headquartered in Ann Arbor, Michigan, […]
August 10, 2022
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An end to customer support frustrations? Meet NextivaONE

“Can you please come up with a solution to the daily frustrations we have just trying to work together and serve customers?” This is a common […]
August 5, 2022
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The digitization of the supply chain and it’s impact on customer experience and sustainability – Interview with Sanjay Brahmawar of Software AG

Today’s interview is with Sanjay Brahmawar, the CEO of Software AG, a software pioneer that is helping over 10,000 organisations worldwide connect people, departments, systems and […]
August 2, 2022
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How insights transform operational decisions ensuring the success of the four-day week

This is a guest post from Michael Cupps, Senior Vice President Marketing at ActiveOps. June 2022 saw the launch of the four-day working week pilot in the UK, […]
July 27, 2022
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Creating a metaverse experience that helps veterans suffering from PTSD – Interview with Robert Bell of 2B3D

Today’s interview is with Robert Bell, Founder and CEO of 2B3D, who with their partners are developing a first-of-its-kind metaverse/NFT/gaming platform where military veterans can access […]
July 23, 2022
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Three Things That Would Have Improved Our House Moving Experience

I’ve not published an article on Forbes for a little while. The primary reason for that is that my wife and I have been consumed by […]

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About me...

Adrian Swinscoe

Hi. I'm Adrian Swinscoe and I'm a customer experience advisor and workshop facilitator that has been growing and developing customer-focused large and small businesses for over 25 years. I've worked with organisations like Cancer Research UK, Consumers International, Costa Coffee, the Crown Commercial Service, the EIU, the Financial Times, Harper Collins, ITV, KFC, Medecins Sans Frontieres, NowTV, Olympus, Pearson, Shell, Spire Healthcare, TalkTalk, TUI and the University of Brighton as wells as lots of technology vendors and a number of smaller brands and SMEs to help them engage with their customers, improve their customer experience and deliver better service.

I’m a huge fan of organisations that do great things for their customers and their employees and I’m a helper to many wanting to achieve their own level of greatness.

I’m also a lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in.

Find out more

Contact me

Send me an email

adrian@adrianswinscoe.com

Give me a call

+ 44 (0)7971 608821

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