I deliver tailored workshops and seminars designed to enhance strategy, marketing, social media, customer experience and customer service skills for professional service firms and fast growing businesses.
The need for professionals and entrepreneurs to be effective at winning new business is more critical today than it’s ever been.
Yet many people feel uncomfortable marketing and selling their services. And, customers don’t like being ‘sold’ to.
So, from leaders and senior executives to your frontline staff, everyone needs to develop the mindset and skills to enable them to build better relations with your customers and clients and nurture those relationships so that they deliver more future opportunities.
I design and deliver in-house training for my clients that fits their specific needs. Typical areas covered include:
- Bidding for new business: why presentation skills are important?
- How to use social media effectively for business development
- Client relationship management/key account management
- How to engage your employees, your customers and drive increased profitability
- What does great customer service mean for your business
Feedback from recent events:
Great speaker/information/educational and entertaining!
Practical advice. Not too daunting. Made it all seem doable!
Knowledge and style and speaker’s honesty
Quality speaker and good interaction and practical activities
Fast paced / knowledgeable and relevant
Clear and concise information, lots of tips in such a short time
Concise, well presented info on a complex topic – lots of info and leads to follow
Very friendly, good information, well delivered and practical
Clear, good tips, well run, excellent speaker, inspiring!
Excellent speaker and great marketing template
Clear main speaker, pitched the material without being patronising! Atmosphere friendly interactivity, personable approach
So, if you think you, your team or your business may benefit from similar training seminars or workshops – either the ones listed above or on another topic, then please contact me for an informal discussion.
You can call me directly on my mobile +44 (0)7971 608821.
Alternatively, you can use the contact form here.