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I deliver tailored workshops and seminars designed to enhance strategy, marketing, customer experience and customer service skills for a range of organisations from large, publicly traded companies to leading professional service firms and fast-growth and established smaller businesses.

Everyone from leaders and senior executives to frontline staff needs to develop the mindset and skills to enable them to build better relations with customers and clients, respond to problems and enquiries and nurture those relationships so that they deliver more in the future.

As a result, I design and deliver in-house workshops and training for my clients that fits their specific needs. These tend to combine some of my own research and experience with insight and context about the client’s challenge to produce a stimulating and interactive experience.

Client workshopTypical areas covered include:

  • Key principles behind market-leading client relationship & key account management
  • How to engage your employees, your customers and drive increased profitability
  • The link between customer and employee engagement and what to do about it
  • What does great customer service mean for your business
  • Customer Care – It’s not just what you do or deliver that counts but just as important is how your clients feel
  • How To Wow – Key insights to help you design and deliver market beating customer service that your customers talk about
  • The Client Experience: Winning more through improving the experience
  • Customer Journey Mapping, Service & Experience

Feedback from recent events:

Great speaker/information/educational and entertaining!

Practical advice. Not too daunting. Made it all seem doable!

Knowledge and style and speaker’s honesty

Quality speaker and good interaction and practical activities

Fast paced / knowledgeable and relevant

Concise, well presented info on a complex topic – lots of info and leads to follow

Very friendly, good information, well delivered and practical

Clear, good tips, well run, excellent speaker, inspiring!

Excellent speaker and great marketing template

Clear main speaker, pitched the material without being patronising! Atmosphere friendly interactivity, personable approach

So, if you think you, your team or your business may benefit from similar seminars or workshops – either the ones listed above or on another topic, then please contact me for an informal discussion.

You can call me directly on my mobile +44 (0)7971 608821 or do email me at

Alternatively, you can use the contact form here.


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