As more and more parts of the customer journey are digitized and automated, the role of front-line customer service staff is evolving. Through the use of […]
In the world of customer service, frontline roles are evolving and are doing so rapidly. As higher levels of self-service and the utilisation of artificial intelligence, […]
Today’s interview is with Liz Graham , who is Vice President of Sales and Service at Wayfair, one of the world’s largest online destinations for the […]