December 20, 2022
Today’s interview is with Elaine Richards, who is the COO of 37signals, the makers of Basecamp and HEY. She joined 37signals in 2021 and joins me today to talk […]
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- maturity
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- Molly Flatt
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- mori
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- NLP
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- Occupop.
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- old brain
- Olof Schybergson
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- on-site search
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- One Agenda
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- Post Office
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- Practical Guide
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- practice of law
- pragmatism
- Prashanth Krishnaswami
- Prediction
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- psd2
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- psychology
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- racism
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- rear view mirrors
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- Rebecca Martin
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- Robotics Technology
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- rock climbing
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- Roger Beadle
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- roi
- Ron Davis
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- Ronny Gottschlich
- root cause
- Rooter Hero Plumbing & Air
- Rory Sutherland
- Rosie Jones
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- rule
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- Salesflare
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- Sam Boonin
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- Sample Size
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- SAP
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- Sarah Metcalfe
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- save a million hours
- SCA
- scale
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- schemes
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- science
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- Scott Addington
- scott gould
- Scott Moorehead
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- Scourie
- Scourie Hotel
- Sdl
- Seamless Experience
- search
- search engine optimization
- Sebastian Henkes
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- seedrs
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- self organising teams
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- service
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- service guy
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- service industries
- service industry
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- Service Leader
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- SERVICEBRAND
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- ServiceNow
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- Serving People
- seth
- seth godin
- Seth Goldman
- Sexual Wellbeing
- shackled by the skills gap
- Shafqat Islam
- Shandel McAuliffe
- share love
- Share Your Ideas
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- shawshank
- shawshank redemption
- Sheldon Yellen
- Shelia Anderson
- Shep Hyken
- Shirute
- shop online
- Shopping Experience
- short term
- showrooming
- Sid Banerjee
- Siegel+Gale
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- siemens enterprise communications
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- signposts
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- silenced
- silent
- silos
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- Simon Thorpe
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- simple rules
- simple steps
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- SimpleTiger
- simplicity
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- Single Customer View
- sir terry leahy
- siri
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- Sitel
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- six keys
- six thinking hats
- skepticism
- skill
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- Skills
- Skills based model
- skills gap
- Skillshare
- Skyler Place
- Skype
- small batch coffee
- Small business
- Small Business Blog
- small business growth
- small business marketing
- Small Business Marketing Books
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- smart
- Smart Insight
- Smart Insights
- smartphone
- smartphones
- smashing magazine
- sme
- SMEs
- smm11
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- snake oil
- social
- social beings
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- social commerce
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- social media company
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- social media strategies
- social media strategy
- Social Media Tools
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- social networking
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- Social Software
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- sociology
- software
- software advice
- Software AG
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- Sol
- solicitors
- Solid Rock Consulting
- solution
- solutions
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- Some Tips
- sonic branding
- sons of maxwell
- sort your brain out
- soundtracks
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- Southwest Airlines Business Model
- speech analytics
- speed
- speedcommunications
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- Spitch
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- sponsor videos
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- sports
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- spotlight
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- staff
- staff retention
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- stakeholder experience
- Stan Phelps
- stand out
- standing out
- Starbucks
- start
- starting at the beginning
- starts
- startupland
- statistical survey
- Stay Ahead
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- Staycity
- Stefan Thomke
- stefan topfer
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- step by step guide
- Stephan Aarstol
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- Steve Abernethy
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- Steve Morrell
- Steve Sims
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- Stew Bloom
- Stickiness
- sticky marketing
- Stijn Eulaerts
- stock market
- Stop Being Creepy
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- stores
- Story
- Story Driven
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- strategic
- Strategic Alliance
- strategic management
- Strategic Planning
- strategies
- strategy
- strategy business
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- strength
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- strong
- Strong Customer Authentication
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- structured data
- study
- subject matter experts
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- subscription business model
- success
- Success Hacker
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- successful entrepreneurs
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- surveys
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- sustainability
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- sustainable growth
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- sweet selection
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- talker
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- Teamsupport
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- telephone tree
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- temkin
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- term
- tesco
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- testimonials
- Text Messaging
- Text Msg
- Text Reminders
- thank you
- The Age Of Agile
- The Agile Brand
- the best
- the big
- The Bot Platform
- The Bridge
- the choice factory
- The Co-operative Bank
- The Commonwealth of Self Interest
- The Convenience Revolution
- The Culture Engine
- the customer
- the customer experience
- The Customer Experience Professionals Association
- The Dark Side of CX
- The Digital Experience Company
- The Digital Transformation Roadmap
- The Excellence Dividend
- The Falcon Lab
- The Final Rant
- The Financial Times
- the firm
- The First Word
- The Fortune Cookie Principle
- The Foundation
- the greatest
- The Grid
- The Icarus Deception
- the impact equation
- the institute
- the internet
- The JOLT Effect
- the link
- The Little Book of Laughter
- The Modular Analytics Company
- the most
- The New Chameleons
- the new york times
- the next
- The Personal Mba
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- The Ready
- the richer way
- The Sam M. Walton College of Business
- The Shape Of Engagement
- the shawshank redemption
- The State Of Workplace Happiness Report
- The Storytellers
- the team
- the time
- The Values Economy
- The Vanguard Method
- The Walton Centre
- the who
- their customers
- themes
- Think Customers
- Thinkers50
- Thinking
- third party data
- This Is Marketing
- Thom Gruhler
- Thought Leadership
- ticketing
- tidy up
- Tiffani Bova
- Tim Critchley
- Tim Deeson
- tim drake
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- time
- Time Management
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- Timetrade
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- tips
- Tk Maxx
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- Toa Technologies
- Todd Eby
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- toms shoes
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- Top Tasks
- Total User Experience
- Touchpoint
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- Tower Magazine
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- township
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- Traditional Marketing
- Traditional Marketing Methods
- traditional values
- Training
- training company
- Transavia
- transformation
- Transformation Project
- transformational leadership
- translation
- transparencies
- transparency
- transparent
- transport
- travel
- treat
- treats
- trends
- trendwatching
- tripadvisor
- true customer
- TrueCaaS
- trust
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- Trustpilot
- TrustRadius
- trusts
- Tue Martin Berg
- Tue Søttrup
- Turnover
- Turnover Rate
- tv adverts
- tweet
- twelve
- Twilio
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- types of customers
- Ubiq Bi
- UCaaS
- Ujet
- uk
- Uk Brands
- uk business
- UK CE Awards
- Uk Market
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- Unbabel
- unconditional service guarantees
- Unconscious Bias
- uncrowd
- understand
- Unemployment
- Unhappy Customer
- unified desktop
- united airlines
- united breaks guitars
- united business machines
- united kingdom
- University of Arkansas
- University of Southern California Marshall School of Business
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- unum
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- Upshot.ai
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- video
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- Vision
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- Volatility
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- Watermark Consulting
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- we make cool shit
- web 2.0
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- Website
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- WelcoMe
- well being
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- wendy lea
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- When Everyone Leads
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- Whisky
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- white papers
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- who is
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- WiCX
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- Willem Romanus
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- word
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- words
- work
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- writing
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- X Index
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- Yammer
- Yaron Morgenstern
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- you lead
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- your best customers
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- your business model
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- youth
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- Zalando
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- zara
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- Zenarate
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- ZipRecruiter
- Zoho
- Zokri
- Zombie
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- zone
- Zoom
- Zoom ceiling
- Zopa
- Zopa.com
- [24]7
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