What’s going to make you stand out?

I’ve had a couple of conversations over the last couple of weeks that have concerned strategy, what it is and what businesses and/or people need to do to get a good one. The first conversation was with my friend, Mark, who was telling me about a corporate client of his that was bemoaning the fact […]

Swimming against the tide to help you stand out

I was talking to Don Hales from the Customer Service Training Association the other day about how companies use customer service to help them out and he told me a story about Tower 42, a City-based office tower block in London, and how they are using customer service as a means to stand out from […]