Asking customers for feedback is an essential part of the improvement process for any business and, I’m pleased to say that, many companies now do ask […]
Today’s interview is with Amy Downs, the Chief Happiness and Customer Success Officer of Lifesize, a provider of enterprise & business-class video, audio, & web conferencing […]
#175277918 / gettyimages.com A question I have been asking myself recently is: Would Net Promoter Score (NPS) be better if it’s scale only had three numbers? […]