Co-creation, innovation and when you should get your customers involved – Interview with Prof. Jan van den Ende

Today’s interview is with Professor Jan van den Ende, who is Professor of Management of Technology and Innovation at RSM (Rotterdam School of Management), Erasmus University, Rotterdam. Jan joins me today to talk about a research paper that he and some colleagues recently published and how ignoring customers’ opinions can lead to more successful products. This interview follows on from my recent interview – Behavioural insights and what is really going on in the minds of your customers – Interview

Continue Reading

Innovation, customer experience and co-design partnerships with your customers – Interview with Gary Miles of Amdocs

Today’s interview is with Gary Miles, who is the is the General Manager for Amdocs’ Big Data and Strategic Innovations unit. Amdocs is a leader in the customer experience software solutions and services space for the world’s largest communications, entertainment and media service providers. Gary joins me today to talk about working with their customers as partners to produce innovations that drive improvements in customer experience and operational efficiency. This interview follows on from my recent interview – Having a

Continue Reading

Successful innovation doesn’t have to involve a massive breakthrough in technology – Interview with Adrian Collins of bac< and Ziggurat Brands

#171312360 / gettyimages.com Today’s interview is with Adrian Collins, the MD of Ziggurat Brands. Adrian joins me today to talk about innovation and a business and set of products (bac<) that they have developed that aims to transform back-care in the UK. This interview follows on from my recent interview: Customer engagement and lessons from the Scottish poet, Robert Burns – Interview with Jamie Anderson of SAP – and is number 116 in the series of interviews with authors and

Continue Reading

How to create a successful, mission driven business in a profit driven world – Interview with Seth Goldman and Barry Nalebuff of Honest Tea

Today’s interview is with Seth Goldman and Barry Nalebuff the co-founders of Honest Tea. Today they join me to talk about their new book (Mission in a Bottle: The Honest Guide to Doing Business Differently–And Succeeding) which recounts their stories, both personal and professional, of how they conceived, started and grew Honest Tea from zero to a turnover of just less than $100 million and then sold the company to Coca Cola. This interview follows on from my recent interview:

Continue Reading

Doing more to help creative business start ups grow and succeed – Interview with Doug Richard

Today’s interview is with Doug Richard made famous in the UK for being one of the first Dragons on the BBC series, Dragon’s Den. More recently Doug started the School for Startups in 2008 to provide accelerated instruction to entrepreneurs and it has grown into a world leader in delivering targeted programs that teach people how to start and run better businesses. One of their flagship programmes is their School for Creative Start Ups and it is on the back

Continue Reading

Employee engagement and innovation

This is a guest post or….. Why Running Up A $10k Credit Card Bill Isn’t So Dumb In 2002, two young Australian graduates decided to set up their own software firm. A firm that would compete with some of the big names in enterprise software, companies like Microsoft and IBM. So they made a shrewd financial decision, they borrowed $10,000 on their credit cards and set up a company called Atlassian, after the Greek God Atlas who carried the world

Continue Reading

Continuous innovation in marketing and other areas….can be hard. But, it doesn’t have to be….

Innovation in your business whether it is in marketing, product development, process improvement or collaboration can be hard. But, it is much needed if we are to stay ahead of our competition and keep our customers happy. However, I believe that many of us don’t innovate in our businesses as much as we’d like to. I can think of a bunch of reasons why this could be so and what we can do to become more innovative: Innovation: that’s not

Continue Reading

A young brained business is better at customer service, innovation, engagement…..

This is a guest post from Tim Drake, Author, You Can Be as Young as You Think, and follows on from the post that I wrote recently (From innovation to marketing to culture, is your approach young brain or old brain?) after seeing Tim speak at TEDxBrighton 2012. Here’s Tim’s post. Enjoy! Peter Drucker wisely said: “People are like electricity. They work better when switched on.” True, but the point is that if an organisation wants to turn its workers

Continue Reading

From innovation to marketing to culture, is your approach young brain or old brain?

Today’s post is a reflection on a talk that I heard whilst at an event last week that, I believe, applies to all organisations, their people and their ability to evolve, innovate and stay ahead in these changing times. On Friday of last week, I attended TEDxBrighton, where the speakers were sharing ideas on the theme: The Generation Gap – it’s existence and importance in our lives, our cities and our businesses. It was my first visit to a TEDx

Continue Reading

Site Footer