Bridging the employee engagement gap through effective communications

Employee engagement

This is a guest post from Maurice De Castro, the Founder of Mindful Presenter. Employees are the lifeblood of any business. Regardless of an organisation’s size and function, employees’ health and outlook will have a huge impact on productivity. In recent years, employee engagement has become a key area of focus for HR and management. Some reports suggest that as little as 13% of the world’s workforce are feeling engaged in their current role. This leaves employers questioning how they

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The ROI of investing in employee experience – Interview with Jacob Morgan

office lobby

Today’s interview is with Jacob Morgan, a speaker, advisor, futurist and best-selling author on the future of work. Jacob joins me today to talk about his new book: The Employee Experience Advantage: How to Win the War for Talent by Giving Employees the Workspaces They Want, the Tools They Need, and a Culture They Can Celebrate, the extensive research project that fueled the book, the RoI of employee experience and what we can learn from the book. This interview follows

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How middle managers can boost employee engagement and customer experience

It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better business results. Gallup research supports this and shows that firms with a highly engaged workforce experience tend to have: 37% less absenteeism; Between 25% and 65% lower staff turnover, depending on the industry; Up to 41% fewer quality issues; 48% fewer safety incidents; 28% less shrinkage; 10% higher customer ratings; 21% higher productivity; and 22% higher

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Is it time to stop talking about employee engagement?

Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. My interviewer is Jo Moffat and over the course of our discussion we attempt to tackle the question: Is it time to stop talking about employee engagement? This interview follows on from my recent interview – Technology has made people very productive but it has undermined their creativity – Interview with Chris Lewis –

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Employee engagement, real-time feedback and organisational indigestion – Interview with Cheryl Johnson of Echo Global Logistics

Today’s interview is with Cheryl Johnson, Head of HR for Echo Global Logistics. Cheryl joins me today to talk about what they are doing at Echo with regards implementing a real-time feedback system for their employees, why they are doing it, how it compliments their existing performance management systems and the results that they are achieving in terms of productivity, satisfaction and turnover. This interview follows on from my recent interview – How to create a wow customer experience –

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How organizations and leaders could be undermining their own employee engagement efforts

According to Deloitte’s 2015 research into Global Human Capital Trends, the top priority for business leaders around the world right now is culture and engagement. They go on to say that ‘organisations are recognising the need to focus on culture and dramatically improve employee engagement’. Additional research by the Great Place To Work Institute into the ROI of investments in workplace culture shows that creating a ‘great place to work’ delivers better business results, attracts the best talent and lowers

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Transforming agent attrition in the contact centre through social physics – Interview with Ron Davis of Tenacity

Today’s interview is with Ron Davis, who is co-founder and CEO of Tenacity, a new technology/software company that is helping contact centres change agent behaviours and transform their workplaces through peer accountability. Ron joins me today to talk about employee retention, turnover and engagement in the contact centre, the size of the problem, social physics and what Tenacity are doing to help address the situation. This interview follows on from my recent interview – Customer data mapping, engagement and developing

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