human behavior | Adrian Swinscoe

July 30, 2018

July 30, 2018

Applying design thinking to culture change and employee experience – Interview with Karen Jaw-Madson

Today’s interview is with Karen Jaw-Madson, Principal of Co.-Design of Work Experience and author of a new book: Culture Your Culture: Innovating Experiences @Work. Karen joins […]

December 16, 2013

4 Reasons Your Employees Just Don’t Care

This is a guest post from Kelly Gregorio. As the leader of your team your employees’ attitudes can make or break your day. From effort to […]

October 8, 2013

The quality of customer service, customer experience and office design – is there a connection?

Here’s some insights and research that I’d like you to consider: One, the world is full of different types of people, both introverts and extroverts. According […]

January 14, 2012

Customer loyalty schemes don’t create loyalty

Just before Christmas I saw an article on the Econsultancy blog: Loyalty schemes don’t create loyal consumers, says Ipsos MORI. The post was based on research […]