Bridging the employee engagement gap through effective communications

Employee engagement

This is a guest post from Maurice De Castro, the Founder of Mindful Presenter. Employees are the lifeblood of any business. Regardless of an organisation’s size and function, employees’ health and outlook will have a huge impact on productivity. In recent years, employee engagement has become a key area of focus for HR and management. Some reports suggest that as little as 13% of the world’s workforce are feeling engaged in their current role. This leaves employers questioning how they

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Purpose and why it is important to employees and customers – Interview with Stan Phelps


Today’s interview is with Stan Phelps, Founder of Purple Goldfish, a think tank of customer experience and employee engagement experts. Stan joins me today to talk about his new book: Red Goldfish: Motivating Sales and Loyalty Through Shared Passion and Purpose that he has co-authored with Graeme Newell. We talk about the book, why purpose matters to both customers and employees and also a number of ways that businesses are embracing purpose and what impact it is having. This interview

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How middle managers can boost employee engagement and customer experience

It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better business results. Gallup research supports this and shows that firms with a highly engaged workforce experience tend to have: 37% less absenteeism; Between 25% and 65% lower staff turnover, depending on the industry; Up to 41% fewer quality issues; 48% fewer safety incidents; 28% less shrinkage; 10% higher customer ratings; 21% higher productivity; and 22% higher

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Could too much measurement be preventing the delivery of great customer service?

We are increasingly able to quantify and connect up our lives. We can now measure and monitor: How many steps we have taken today. Our average heart rate. How well we have slept. The temperature at home even when we are not there. We can even ask our fridge to tell us whether we have run out of milk or when things are past their ‘use by’ dates. Moreover, with the advent of the Internet of Things (IoT) where many,

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When it comes to employee engagement, what’s your keystone?

Recent research by Gallup found that only 32% of all employees in the US, only 17% in UK and, on average, only 13% of employees worldwide are really engaged with what they do at work. Those figures make for very sobering reading. But, what is even more sobering is the fact that, according to Gallup’s research, these figures haven’t changed much in 15 years. That should give us pause for concern. Does it mean that many efforts to engage employees

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How organizations and leaders could be undermining their own employee engagement efforts

According to Deloitte’s 2015 research into Global Human Capital Trends, the top priority for business leaders around the world right now is culture and engagement. They go on to say that ‘organisations are recognising the need to focus on culture and dramatically improve employee engagement’. Additional research by the Great Place To Work Institute into the ROI of investments in workplace culture shows that creating a ‘great place to work’ delivers better business results, attracts the best talent and lowers

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Improve employee engagement and customer service through the use of humour – Interview with Dave Keeling

Today’s interview is with Dave Keeling, who is 6’ 2”, ginger, a professional actor and has been a ‘stand-up’ educationalist for over 10 years. Dave has recently published a book called: The Little Book of Laughter: Using humour as a tool to engage and motivate all learners. Whilst the book is primarily aimed at people in education, I believe there are lessons and parallels for how we build teams, develop them and create engaged employees. I also thought it’d be

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Sustaining businesses successfully through Employee Engagement

“In practice, values are best defined by employees in the business itself rather than just the senior leadership team.” Businesses have long recognized the importance of cultivating proud, motivated and loyal employees. In fact, organizations that still operate with the mentality that workers should do their jobs and keep their mouths shut are likely to flounder. These days, the old style of management has largely disappeared – but so has the trust that once existed between employer and employee. Layoffs

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Employee engagement is a commitment not a campaign – Interview with Stan Phelps

Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip for the idea for this interview goes to James Lawther who recently hosted a guest post (5 Easy Ways to Increase Employee Engagement) from Stan on his blog. Stan recently published a new book: What’s Your Green Goldfish?: Beyond Dollars: 15 Ways to Drive Employee Engagement and Reinforce Culture and joins us today to share some insight into the book and the lessons

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