How middle managers can boost employee engagement and customer experience

It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better business results. Gallup research supports this and shows that firms with a highly engaged workforce experience tend to have: 37% less absenteeism; Between 25% and 65% lower staff turnover, depending on […]

Employee engagement: Beyond surveys

This is a guest post from Jean-Marc Robillard, Director of Marketing with nGUVU. After listening to an interview recently (ref: Podcast – Jo Moffatt interviews Adrian Swinscoe), I found myself vehemently nodding in agreement during the entire broadcast, and had to share some of my conclusions with Adrian on this very same blog. It’s true, employee […]

Is it time to stop talking about employee engagement?

Today’s podcast interview is a little different as it is an interview that I did earlier this year with the folks over at Engage For Success. My interviewer is Jo Moffat and over the course of our discussion we attempt to tackle the question: Is it time to stop talking about employee engagement? This interview […]

If you are in employee engagement then you are in management development as well – Interview with Jim Barnett of Glint

Today’s interview is with Jim Barnett, who is the chief executive officer, co-founder and chairman of Glint, an employee engagement platform which uses machine learning and real-time, data-driven decisions to help improve company culture, increase engagement, and positively affect employee retention. Jim joins me today to talk about employee engagement, what is an engaged employee, […]

Your people know the best ways to improve your organisation – Interview with Cathy Brown of Engage For Success

Today’s interview is with Cathy Brown, Exec Director at Engage for Success, a UK-based social movement that is committed to promoting employee engagement as a better way to work that benefits individual employees, teams, and whole organisations. Cathy joins me today to talk all things employee engagement, why it’s important and what firms should be […]

When it comes to employee engagement, what’s your keystone?

Recent research by Gallup found that only 32% of all employees in the US, only 17% in UK and, on average, only 13% of employees worldwide are really engaged with what they do at work. Those figures make for very sobering reading. But, what is even more sobering is the fact that, according to Gallup’s […]

Employee engagement, real-time feedback and organisational indigestion – Interview with Cheryl Johnson of Echo Global Logistics

Today’s interview is with Cheryl Johnson, Head of HR for Echo Global Logistics. Cheryl joins me today to talk about what they are doing at Echo with regards implementing a real-time feedback system for their employees, why they are doing it, how it compliments their existing performance management systems and the results that they are […]

How to create a wow customer experience – Interview by Jonty Pearce

Today’s interview is something different. It’s me, Adrian Swinscoe, being interviewed by Jonty Pearce of callcentrehelper.com about my new book (How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing) that has just come out. I’m both proud and pleased with how the book has turned out and Jonty and I talk a […]

How organizations and leaders could be undermining their own employee engagement efforts

According to Deloitte’s 2015 research into Global Human Capital Trends, the top priority for business leaders around the world right now is culture and engagement. They go on to say that ‘organisations are recognising the need to focus on culture and dramatically improve employee engagement’. Additional research by the Great Place To Work Institute into […]