Notebook and Laptop

I offer a range of services to my clients depending on their business needs. You can find out more by clicking on the links below:

  • Consulting and Coaching: improving marketing, customer service/experience and performance.
  • Workshops: to generate new ideas, solve problems and enhance and build the skills of your team.
  • Speaking: to inject new ideas, insights and inspiration.
  • Writing: the design, development and writing of white papers, research reports, webinars, blog articles and ebooks.

Whilst I work with firms across all sectors, the majority of my clients come from the following sectors: Retail, Travel, Technology, Professional Services, Ecommerce; and Creative.

If you are interested in talking more about how I can help you grow your business, then get in touch for a no-commitment, informal chat.

You can call me directly on my mobile +44 (0)7971 608821 or do email me at

Alternatively, you can use the contact form here.

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I made a newsletter. It’s called Punk CX. You might not like it. Then again, you might.

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Oh, there’s now a new book out of the same name. It’s mine too. Again, you might not like it. It’s like a very visual punch in the face for the CX industry.

Punk CX cover

Check it out here.