Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]
Today’s interview is with Shep Hyken, who is the Chief Amazement Officer of Shepard Presentations and a New York Times and Wall Street Journal bestselling author. […]
In a post I wrote back in January called “Do customer surveys do more harm than good?“, which touched on a strategy called your Net Promoter […]
A couple of days ago I referred to an experience my fiancee’s mother had with a bed company here. This got me to thinking about the […]
In an earlier post I wrote about Net Promoter Score: It could change your life and how I thought it was a great way to approach […]