Delivering omni channel experiences that create memorable relationships – Interview with Janelle Matthews of Genesys

Multi Channel

Today’s interview is with Janelle Mathews, senior VP for solutions at Genesys, a customer experience platform provider, which empowers companies to create exceptional omnichannel experiences, journeys and relationships. Janelle joins me today to talk about Genesys, the work they do and how they are helping their clients improve service and both the customer and employee experience.

This interview follows on from my recent interview – The Contest and getting everyone involved in delivering the best customer experience – Interview with David Kalt of – and is number 189 in the series of interviews with authors and business leaders that are doing great things, helping businesses innovate and delivering great service and experience to their customers.

Here’s what’s different about this interview:

  • It was conducted in collaboration with Enterprise Management 360°, an enterprise IT themed digital magazine, who approached me to help them launch/develop their own podcast series focused on customer experience.
  • This interview was originally published on their website here.
  • The interview follows a slightly different format but has, broadly, the same style as my own interviews.
  • Given that this podcast is being republished here, I decided not to write up highlights of the interview as per a ‘normal’ interview.

Note: You will see a handful more of these interviews being re-published here in the coming months.

About Janelle

Janelle Matthews is the senior VP for solutions at Genesys and has over 15 years of experience in providing transformational roadmaps that lead to business value through efficiency gains, increased revenue, and improved customer experience. She is certified in Customer Experience Management and is a subject matter expert in Genesys solutions from both a business and technology perspective.

Prior to Genesys, Janelle was a system integrator at Cap Gemini Ernst & Young, implementing Genesys solutions for financial services and utility companies.

Janelle holds a Bachelor of Arts degree in Mathematics and Computer Science from Illinois Wesleyan University.

Check out Genesys, say Hi to them on Twitter @Genesys and connect with Janelle on LinkedIn here.


Photo Credit: Xavier Penades via Compfight cc

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