Customer experience has a senior leadership problem. New research shows how to fix it

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The Non-Obvious Megatrends that will affect our ability to deliver a stand out customer experience in the coming years – Interview with Rohit Bhargava
January 20, 2020
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A lot of organisations talk outside in but their systems are not designed outside in – Interview with John Seddon of The Vanguard Method
January 27, 2020