January 31, 2014 January 31, 2014Most websites fail to facilitate the customer journey – Interview with Mark Lancaster of SDLToday’s interview is with Mark Lancaster, who is CEO of SDL, who provide technology and services to optimize the global customer experience for clients all over […]
May 12, 2013 May 12, 2013When it comes to customer service, are you ready to help?Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling […]
March 17, 2013 March 17, 2013Karma and how to be a better leader and build a more customer centric businesses I like the idea of karma and believe in it. I, also, believe it can teach us lessons about how to be better leaders and […]
January 17, 2013 January 17, 2013This is my art: The Bridge – a crowdsourced employment and careers resourceIt’s not very often that I directly promote something that I am up to on my blog. However, today is different because what I’m about to […]