Today’s interview is with Yuval Brisker, the co-founder of TOA Technologies, which was picked in October 2013 as ‘A Leader in the Gartner Magic Quadrant for Field Service Management’. Yuval joins me today to talk about what they are doing, what makes them stand out and how they are removing the ‘friction’ from the last […]
December 6, 2013
Removing the ‘friction’ from the last mile of customer service – Interview with Yuval Brisker of TOA Technologies
November 22, 2013
The Tools To Deliver Amazing Customer Service Every Time – Interview With Shep Hyken
Today’s interview is with Shep Hyken, a customer service expert, professional speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. Shep has just published a new book: Amaze Every Customer, Every Time: 52 Tools for Delivering The Most Amazing Customer Service On The […]
November 15, 2013
Smart proactive customer service that delivers results – Interview with Jim Dicso of SundaySky
Today’s interview is with Jim Dicso, President and Chief Revenue Officer of SundaySky, which has pioneered technology that allows firms to deliver personalised videos to their customers in real-time. This allows firms to lower costs, increase engagement and grow revenues. Jim agreed to talk to me about the cool things that SundaySky are doing with […]
November 8, 2013
Doing Well, Doing Good And Learning The Lesson Of The Orangutan – Interview with Ken Olisa of Restoration Partners
Today’s interview is with Ken Olisa OBE, who is the founder and Chairman of Restoration Partners, a boutique technology merchant bank that provides advice to technology firms. Restoration Partners, by their own admittance, shamelessly copy the traditional Warburg merchant-banking model of developing long term, trusted relationships with their clients and aligning their interests and rewards. […]
November 1, 2013
Employee engagement is like rolling a snowball uphill – Interview with Peter A. Hunter
Today’s interview is with Peter A. Hunter, an author and leading authority on employee engagement. Following an exchange on the Engage For Success LinkedIn group, I arranged to have a chat with Peter about his thoughts on employee engagement and his new book: The Problem With Management – and How to Solve It. This interview […]
October 25, 2013
Learning from the university of the customer and the co-worker – Interview with Kevin Kelly
Today’s interview is with Kevin Kelly, is a leading authority on the success principles of entrepreneurship, leadership, sales and motivation. Already a best selling author, he joins me today to talk about his new book: DO! – The pursuit of xceptional execution. This interview follows on from my recent interview: Deliver great customer experience by […]
October 11, 2013
Deliver great customer experience by including your customers – Interview with Mark Hurst of Creative Good
Today’s interview is with Mark Hurst, who founded Creative Good in 1997, a New York based consulting and services company focused on the customer experience. Today, he joins me to talk about his new book: Customers Included: How to Transform Products, Companies, and the World – With a Single Step, that he recently co-authored with […]
September 27, 2013
Leading A Renaissance in English Whisky – Interview with Andrew Nelstrop
Today’s interview is with Andrew Nelstrop, the Managing Director of English Whisky, who are the 1st registered whisky distillery in England in over a century. He shares some insights into his experience over the last 7 years and their plans for the future. This interview follows on from my recent interview: Delivering Effective Social Customer […]
