This was a guest post that I did for Brandwatch, the social media and monitoring tools business, and originally appeared on their blog here. I have been collaborating with them on a piece of research around customer service and social media. Our industry focus starts with the financial sector and, in particular, the high street [...]
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- Tags: bank, banking, banking sector, banks, brandwatch, customer, customer experience management, Customer service, Customers, listening exercises, responsive, retail banks, Social Media, study, Twitter, uk retail
- Posted in Customer experience, Customer service, Existing customers, Marketing, Social Media | 18 comments
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Following hot on the heels from, Great customer service and customer experience requires emotional intelligence – Interview with Jo Causon of The Institute of Customer Service, today I am excited to introduce you to Qaalfa Dibeehi, chief operating and consulting officer of Beyond Philosophy™, a pioneering global customer experience consultancy with offices in London and [...]
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- Tags: battleground, Business, component, consumer behaviour, customer, customer centric, customer centricity, customer engagement, customer experience, customer experience management, customer relationship management, Customer service, Customers, emotional, Emotional Intelligence, EQ, experience, interview, interviewing, london, Marketing, philosophy, qaalfa dibeehi, the next, Twitter
- Posted in Business development, Business growth, Change, Customer experience, Customer service, Employee engagement, Existing customers, Interviews, Leadership | 14 comments
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It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to [...]
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- Tags: Business, consumer behaviour, customer, customer centric, customer centricity, customer experience, customer experience management, Customer retention, customer satisfaction, Customer service, customer service strategy, Customers, Emotional Intelligence, EQ, great customer service, institute of customer service, integrated customer management, interview, interviewing, jo, jo causon, the institute, Twitter
- Posted in Change, Culture, Customer experience, Customer service, Employee engagement, Interviews, Leadership, Social Media | 18 comments
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