This is the third of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. The interviews were included to supplement my own thoughts [...]
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- Tags: Business, business models, consumer behaviour, customer engagement, customer experience, customer experience management, customer focus, Customer retention, Customer service, customer services help, Customers, everyone, helps, involving, Marketing, relationship marketing, Small business, staffing service, stefan topfer, winweb, winweb online office
- Posted in Business growth, Customer experience, Customer service, Employee engagement, Team | 17 comments
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This post came about following my own experience and conversations with @adders and @thepaulsutton regarding PR agencies, blogger relations and blogger outreach. We live in a world of influence. That’s not news. That’s the way it’s always been. The opinionated and opinion-makers have always been there whether they had an official office or position, expert [...]
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- Tags: blogger, Customers, influence, Marketing, more customers, outreach, PR agencies, reach, relations, Social Media, social media marketing
- Posted in Business growth, Marketing, Social Media | 13 comments
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photo credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. The interviews were included to supplement [...]
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- Tags: building, builds, client, clients, consumer behaviour, customer engagement, Customer retention, honesty, loyalty, Marketing, prospecting, prospects, retention, speed, speedcommunications, stephen waddington, transparencies, transparency, wadds
- Posted in Business development, Culture, Customer retention, Interviews, Marketing, Team | 20 comments
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