Jo | Adrian Swinscoe

Adrian Swinscoe April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to [...]

Filed Under: Change, Culture, Customer experience, Customer service, Employee engagement, Interviews, Leadership, Social Media Tagged With: Business, consumer behaviour, customer, customer centric, customer centricity, customer experience, customer experience management, Customer retention, customer satisfaction, Customer service, customer service strategy, Customers, Emotional Intelligence, EQ, great customer service, institute of customer service, integrated customer management, interview, interviewing, jo, jo causon, the institute, Twitter