Integrated Customer Management | Adrian Swinscoe

Adrian Swinscoe August 6, 2012

4 Ways Technology Can Improve Customer Service

This was a post that was originally posted on the Biztech magazine site in early July but I thought that I’d share it here with you too. Make sure your business is using technology in a way that helps, not hinders, the customer experience. When it comes to using technology for business, it’s easy to [...]

Filed Under: Business development, Customer experience, Customer service, Innovation, Social Media, Social Service Tagged With: Business, customer experience, customer experience management, Customer service, customer service representative, improve customer experience, improve your customer service, improving customer service, integrated customer management, loyalty program, loyalty programme, Marketing, relationship marketing, technology for business, the customer experience, voicemail, your customer experience

Adrian Swinscoe April 10, 2012

Great customer service and customer experience requires emotional intelligence (EQ) – Interview with Jo Causon of The Institute of Customer Service

It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to [...]

Filed Under: Change, Culture, Customer experience, Customer service, Employee engagement, Interviews, Leadership, Social Media Tagged With: Business, consumer behaviour, customer, customer centric, customer centricity, customer experience, customer experience management, Customer retention, customer satisfaction, Customer service, customer service strategy, Customers, Emotional Intelligence, EQ, great customer service, institute of customer service, integrated customer management, interview, interviewing, jo, jo causon, the institute, Twitter