photo credit: colinwhite Just under a couple of weeks ago, I posted a guest piece from Jon Gordon: The Greatest Customer Service Strategy The following post is the second of a series of two guest posts that I agreed with Jon. What I really like about his style and thinking is that it is very [...]
Read more »
- Tags: complain, complaint, Customer Complaints, customer loyalty, dwight cooper, employee complaints, Employee Engagement, Innovation, jon gordon, PPR, rule, rules, simple rules, wall street journal
- Posted in Culture, Customer service, Employee engagement, Innovation, Leadership, Team | 11 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
photo credit: opensourceway Earlier today Edelman, the global PR form, launched the results of it’s 2012 Trust Barometer. According to Edelman: “This year’s survey is bigger than ever before, with 30,000 people questioned in 25 countries. The Barometer reveals the state of Trust in business and institutions.” I’ve written about this survey before in Your [...]
Read more »
- Tags: building trust, customer engagement, easily, Employee Engagement, engage, ethics, Help, Marketing, People, peoples trust, reputation management, rife, skepticism, social psychology, survey, survey results, surveys, trust, trusts
- Posted in Customer experience, Employee engagement, Leadership, Marketing, Team | 9 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement and employee engagement and the link between the two of them. What was and is interesting is the rising consciousness amongst many firms of how connected employee engagement is [...]
Read more »
- Tags: art, Business, customer engagement, customer experience, Customer service, Customers, employee, Employee Engagement, employee experience management, employee satisfaction, employment, engagement, human resource management, internal communications, management, science, the link
- Posted in Culture, Customer experience, Customer service, Existing customers, Team | 19 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
