Posts Tagged “Customer retention”
photo credit: dandelionfourteen This is the second of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. The interviews were included to supplement [...]
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- Tags: building, builds, client, clients, consumer behaviour, customer engagement, Customer retention, honesty, loyalty, Marketing, prospecting, prospects, retention, speed, speedcommunications, stephen waddington, transparencies, transparency, wadds
- Posted in Business development, Culture, Customer retention, Interviews, Marketing, Team | 20 comments
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photo credit: s_falkow In late 2010 I wrote a book: RARE Business which was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. To supplement my own thoughts and experience, I was able to interview a number of CEOs of leading, established SMEs. In the [...]
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- Tags: andrew beale, beales, beales hotels, building, Business, consumer behaviour, customer engagement, customer focus, Customer retention, Customers, keys, longevity, loyalty, ownership, service, staff, staffing, staffing service
- Posted in Business growth, Culture, Customer retention, Customer service, Employee engagement, Existing customers, Interviews, Team | 13 comments
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Business growth generally boils down to two things: How many new customers you can acquire (customer acquisition); and How long you can keep your existing customers for (customer retention). The balance of your focus will depend largely on the stage of development of your business but the aim should be to make sure that you [...]
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- Tags: acquire new customer, Business, Business growth, consumer behaviour, Customer Acquisition, customer experience management, customer lifetime value, Customer retention, Customers, Existing customers, Marketing, new customer, programme, relationship marketing, retention, roi, Social Media
- Posted in Business growth, Customer retention, Customer service, Existing customers, Marketing | 20 comments
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