Posts Tagged “Customer retention”
Given that we are just entering a new year I thought I would give a little reprise to something I wrote just over 12 months ago as I feel that it deserves repeating (The RARE Manifesto: What if….?). Are these the keys to building a business that has customer focus, that is profitable, growing and [...]
Read more »
- Tags: abc building blocks, building blocks, Business, business owner, consumer behaviour, customer, customer experience management, customer focus, Customer retention, Customers, growing business, management, Marketing, profitable, relationship marketing
- Posted in Business development, Business growth, Culture, Customer experience, Customer Journey, Customer retention, Customer service | 8 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
I’ve been away for a few days but whilst I was away I received an email on Friday from Reid Hoffman, Co-founder and Chairman of LinkedIn. As it turned out I, along with another one million lucky souls, received the same email. Frank Reed across at Marketing Pilgrim got one too and he has already [...]
Read more »
- Tags: Customer retention, Customers, Existing customers, LinkedIn
- Posted in Business development, Business growth, Customer retention, Customer service, Existing customers, Marketing, Social Media | 17 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
A few days ago I saw a question on Focus.com: What kind of loyalty programs can small and medium sized businesses easily implement? After seeing the question, I headed over there and left an answer: “One of the very simple things that I have found to be the most effective in promoting and developing customer [...]
Read more »
- Tags: customer loyalty, customer relations, customer relationship manangement, customer relationships, Customer retention, Small business, sme
- Posted in Business growth, Customer retention, Customer service, Existing customers | 20 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
I’m a great believer that businesses can be a force for good and that by giving back to your community or those in need that it can deliver benefits far beyond those felt by the recipients of any giving. Back in September last year I wrote a post called Build your brand by adopting a [...]
Read more »
- Tags: cause, Customer retention, Customer service, toms, toms shoes, united business machines, word of mouth, word of mouth marketing
- Posted in Branding, Business growth, Customer retention, Customer service, Existing customers, Marketing | 11 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
It’s getting to that time of the year when we are heading towards the Christmas and New Year period. If you are a retailer (online or offline) then this is probably the busiest time of the year for you. However, for many businesses things will start to slow down in about 10-14 days as people [...]
Read more »
- Tags: 2011, Business growth, central, Customer retention
- Posted in Business growth, Customer retention, Existing customers, Marketing | 5 comments
- Share on Twitter, Facebook, Delicious, Digg, Reddit
