Posts Tagged “Culture”
photo credit: drinksmachine Recently, I came across an article in Strategy & Business by Booz & Company called The Global Innovation 1000: Why Culture Is Key, which looks at how culture affects innovation and growth in companies. You can see also get a copy of the whole article at Booz’s site here: http://www.booz.com/media/uploads/BoozCo-Global-Innovation-1000-2011-Culture-Key.pdf The article [...]
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- Tags: booz & company, building a, Business, business culture, business strategy, company culture, corporate culture, Culture, design, Innovation, management, organisational, organizational culture, start, starts, strategy business, strong, stronger
- Posted in Business development, Business growth, Culture, Leadership, Team | 9 comments
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Remember the old saying? Two heads are better than one Well, recently, I watched an animated summary of Where Good Ideas Come From by Steven Johnson (see video below), which gave new meaning to this saying if we think about how we innovate and create new ideas to build our relations with our customers or [...]
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In a recent post Build authority and trust with your customers by talking about your industry ‘Warts and all’, I talked about how being open and transparent, particularly about the ‘warts’ or fears that exist in most industries, can be a great way of building trust, confidence and authority in your brand and in the [...]
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Management is doing things right; Leadership is doing the right things. This quote is from Peter Drucker, a legendary business thinker and is one of my favourites phrases relating to business and management. It is also one that I have used many times in client workshops when discussing the difference between management and leadership. Anyway, [...]
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I came across this video from Dennis Snow at his blog the other day and I thought I’d share it with you as I love its simplicity. Dennis’ background is that he worked (starting at the bottom and worked his way up) for the Disney corporation for 20years, has written a couple of great books [...]
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- Tags: building, Culture, Customer service, simple steps
- Posted in Culture, Customer experience, Customer Journey, Customer service, Team | 18 comments
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