RARE Business: People, Performance, Growth, Marketing and Customer Service
At the end of last year, I set myself a number of goals for this blog. One of which was to interview Seth Godin. So, today I’m excited to share with you a recent interview I conducted with Seth about his new book project: The Icarus Deception. Seth is a bestselling author and a legend [...]
This is the fifth of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. You can pick up an electronic copy of the [...]
Law firms have been getting a lot of attention in recent weeks. Whether it is about the level of service they provide to their clients, the number of complaints they receive or a lack of transparency in pricing. This has also been accompanied by news that deregulation of the legal services market in the UK [...]
Last night I was lucky enough to get an invite to the Social Object Soiree hosted by Hugh Macleod and Mark Earls. I’ve been following Hugh’s work as a cartoonist and author at Gaping Void since 2009 and really like his ability to create cartoons that raise issues, inspire and incite conversations. I’ve also got [...]
In a recent post Build authority and trust with your customers by talking about your industry ‘Warts and all’, I talked about how being open and transparent, particularly about the ‘warts’ or fears that exist in most industries, can be a great way of building trust, confidence and authority in your brand and in the [...]
I was reviewing a relative old book (it is now over 20 years old) the other day: Warren Bennis’ On Becoming a Leader. In his book, Bennis suggests that the next generation of leaders will have certain things in common: Broad education Boundless curiosity Boundless enthusiasm Belief in people and teamwork Willingness to take risks [...]
I was at the climbing wall with friends over the weekend training for an upcoming trip to Mallorca at the end of the month. As we were working on a particular problem, it reminded me of the the following quote: “… but when I said that nothing had been done I erred in one important [...]
Whether you have tried to make some changes in your own life or in your organisation, you will probably have heard of some, if not all, of these reasons/statistics about change: You can lead a horse to water but you can’t make it drink Two-thirds of all organsiational change programmes fail 95% of all personal [...]
Huge fan of organisations that do great things for their customers. Helper to others via consulting, writing, speaking, and training that want to achieve their own level of greatness. Former teacher, economist, manager of businesses and leader of teams. Lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in. Click here to find out more.
