It’s been a wee while since I’ve published an interview here on the blog. So, following on from the interview, Creating a great place to work is the best business investment decision you could ever make – Interview with Henry Stewart, that I did in early December, today I am excited to introduce you to [...]
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- Tags: Business, consumer behaviour, customer, customer centric, customer centricity, customer experience, customer experience management, Customer retention, customer satisfaction, Customer service, customer service strategy, Customers, Emotional Intelligence, EQ, great customer service, institute of customer service, integrated customer management, interview, interviewing, jo, jo causon, the institute, Twitter
- Posted in Change, Culture, Customer experience, Customer service, Employee engagement, Interviews, Leadership, Social Media | 18 comments
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This is the third of a series of interviews with CEOs that were included in a book I wrote in late 2010 called RARE Business. It was a collection of thoughts, ideas and strategies to help businesses ‘build better relationships with their customers and their people’. The interviews were included to supplement my own thoughts [...]
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- Tags: Business, business models, consumer behaviour, customer engagement, customer experience, customer experience management, customer focus, Customer retention, Customer service, customer services help, Customers, everyone, helps, involving, Marketing, relationship marketing, Small business, staffing service, stefan topfer, winweb, winweb online office
- Posted in Business growth, Customer experience, Customer service, Employee engagement, Team | 17 comments
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I haven’t posted for a few days as I’ve been away in Marrakech with Hana following our wedding last week. So, today after arriving back on Monday, I was thinking about a post and recalling different elements of our trip and the experience that we had. We booked into Riad Dar Mimouna, a fantastic raid [...]
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- Tags: asked, Business, customer experience, customer experience management, Customer service, doing, experience, great customer service, listen, listening, riad dar mimouna
- Posted in Customer experience, Customer service, Employee engagement, Team | 31 comments
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