Posts Tagged “Business”
photo credit: elyse patten Following on from my last post and the theme that it started to explore, I would like to present to you a guest post from Jon Gordon. I’m very excited and this is a bit of coup for me as Jon is a Wall Street Journal and international bestselling author of [...]
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- Tags: Business, customer experience, customer experience management, customer focused, Customer service, customer service strategy, Customers, great customer service, jon, jon gordon, loyalty business model, Marketing, service profit chain, sociology, strategy, the greatest, wall street journal
- Posted in Uncategorized | 12 comments
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photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement and employee engagement and the link between the two of them. What was and is interesting is the rising consciousness amongst many firms of how connected employee engagement is [...]
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- Tags: art, Business, customer engagement, customer experience, Customer service, Customers, employee, Employee Engagement, employee experience management, employee satisfaction, employment, engagement, human resource management, internal communications, management, science, the link
- Posted in Culture, Customer experience, Customer service, Existing customers, Team | 17 comments
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Given that we are just entering a new year I thought I would give a little reprise to something I wrote just over 12 months ago as I feel that it deserves repeating (The RARE Manifesto: What if….?). Are these the keys to building a business that has customer focus, that is profitable, growing and [...]
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- Tags: abc building blocks, building blocks, Business, business owner, consumer behaviour, customer, customer experience management, customer focus, Customer retention, Customers, growing business, management, Marketing, profitable, relationship marketing
- Posted in Business development, Business growth, Culture, Customer experience, Customer Journey, Customer retention, Customer service | 8 comments
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It’s that time of year for me where I spend a little time reviewing the past year in particular what has worked, what has proven popular on the blog and what have I learnt.. Why am I telling you all of this. Well, firstly I think it is important to review what we are doing [...]
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- Tags: 2011, Business, business models, chief customer officer, customer centric, customer engagement, customer experience, customer experience management, customer loyalty, Customer service, Customers, Leadership, lessons, loyalty, loyalty business model, loyalty marketing, loyalty program, loyalty programme, Marketing, rear view mirrors, rearview mirror, rearview mirrors, strategic management, themes
- Posted in Business growth, Customer experience, Customer service | 7 comments
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photo credit: Foxtongue Back in mid-November, my friend, David White across at Weboptimiser, asked if I would give my opinion on what I thought was their USP. My response to that was: Helping companies get found online in a crowded market place However, what I thought was really interesting about the question was that he [...]
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- Tags: Business, business environment, business relationship, customer perspectives, Customers, david white, Marketing, opinion, perceive, weboptimiser, your business
- Posted in Branding, Existing customers, Marketing | 11 comments
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