When it comes to customer service, are you ready to help?

Today I want to share something different with you. It’s a video that I came across about customer service in Japan that I found on Gadling that was originally posted on LiveLeak earlier this year. The video is only 51 secs long but is definitely worth a watch. If you can’t see the video then [...]

Karma and how to be a better leader and build a more customer centric businesses

RARE-Business-title-graphic

I like the idea of karma and believe in it. I, also, believe it can teach us lessons about how to be better leaders and be more customer and employee centric businesses. Let me explain my thinking. The common understanding of karma is that every action has a consequence and good acts will have positive [...]

This is my art: The Bridge – a crowdsourced employment and careers resource

The Bridge logo

It’s not very often that I directly promote something that I am up to on my blog. However, today is different because what I’m about to tell you about matters. Over the last year or so, a couple of colleagues and myself have been developing a thing called: The Bridge….a crowdsourced employment and careers resource [...]

Accountants, Solicitors and Architects: Your customers are on social media looking for you. Where are you?

RARE Business Social Media 4C framework

A few days ago there was an article that was posted on the Management Today website called: The top five professional services searched for on Twitter. The article says that ‘over the past two years, there has been a 663% increase in people using Twitter to ask for business recommendations’. According to Orange Business, the [...]

Have a great Christmas and New Year

Back soon

Deck the halls with boughs of holly, Fa la la la la, la la la la. Tis the season to be jolly, Fa la la la la, la la la la. I’m heading to my folks for Christmas but before I go I wanted to say thank you to all who have read, passed by, [...]

Off on an adventure – back in a bit

Vanilla Splits Brian

Hana and I are off on a little adventure today in our friend Brian (above), which we are borrowing off the lovely people at Vanilla Splits. We’ll be away for a week or so and whilst we are away we might climb this or go paddling here In the meantime, I’m going to arrange to [...]

#SweetSelection 2: 7 Great Blog Articles From My Travels This Week

sweet selection for this week

My #SweetSelection: This is the second time I’ve done this and you never know it may turn into a series It also allows me to look up and find great pictures of sweets that I know from when I was a kid. That’s never a bad thing. So, anyway, this week’s features a bit of [...]

Time Management: 3 tips on managing your time to be more successful

3 Tips Manage you time to be more successful

One of the things that I often hear when speaking at events, working with clients or out networking with business colleagues is….. ‘That’s all well and good, Adrian, but where am I going to find the time to do all that?” People often complain that they do not have enough time. But the fact of [...]

The #7links Challenge – A Look Back at The Last Few Months

7links Challenge Review of Ideas for Business Growth

Some of you, if you spend some time on Twitter or hanging around the blog world, may have come across the #7links Challenge in the last week. If you’ve not heard of it, it was started by Darren Rowse of ProBlogger fame with the aim to create a list post that highlights some of the posts in [...]

Business networking online is great, face to face is better

Business networking online offline LinkedIn Facebook blogs forums

Business networking online has exploded over the course of the last few years with Social Media sites like Facebook, Linked In, forums, blogs etc and has allowed many business owners to extend their far beyond their normal horizons. However, I think many businesses can miss an opportunity to build those relationships even further by taking [...]

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