RARE Business: People, Performance, Growth, Marketing and Customer Service
Sometimes I read things and I just want to scream! Recently, I was browsing some of my regular reading sources when I came across this: New Study Finds that Emotion is at the Heart of Effective Customer Service – Interpersonal Skills of Employees Make or Break the Customer Experience Here’s a quote from the report [...]
Today’s interview is with Neville Hobson, an entrepreneurial communications professional who has been blogging since 2002 and podcasting since 2005. This interview came about after Neville posted on his blog in the middle of December that he started blogging ten years ago. Following that post, I was thrilled when he agreed to be interviewed for [...]
Back in the day, people spent hours over the evening paper; they read magazines cover to cover, no matter how long the article. But these days, attention spans are shorter. People like to engage in many things at once, get more done when they can, and for better or worse, it’s changed not only what [...]
In the wake of the collapse of Comet in the early part of November this year and the fact that we are in the run up to Christmas, I’ve been thinking about what seems to work within retail (and other industries) when it comes to pleasing customers and staying competitive. Let’s compare Comet with Apple [...]
At the the Inbound Marketing UK conference that I wrote about in Inbound marketing is about content and context, I was able to catch up with a couple of the speakers for interviews for the blog. The first was with Mike Volpe, the Chief Marketing Officer of Hubspot, and you can check it out here: [...]
In Inbound marketing is about content and context, I reported back from Inbound Marketing UK. However, whilst there I was able to catch up with Mike Volpe, the Chief Marketing Officer of Hubspot, who was speaking at the conference. In the interview, we talked about inbound marketing, where people should start, how much of their [...]
I’m a subscriber to The Economist, not because I have a background in economics or because I used to work for part of The Economist Group, a number of years ago. I’m a subscriber because I like the magazine, their reportage, their style but not all of their opinions. However, from time to time they [...]
Following on from my recent interview, Retailers and their customers – what’s now and what’s next – Interview with Ian McGarrigle of the World Retail Congress, today I’m very excited to share with you an interview that I recently conducted with Kerry Bodine, vice president and principal analyst in Forrester’s customer experience research practice, about [...]
Huge fan of organisations that do great things for their customers. Helper to others via consulting, writing, speaking, and training that want to achieve their own level of greatness. Former teacher, economist, manager of businesses and leader of teams. Lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in. Click here to find out more.
