Archive For The “Customer experience” Category
photo credit: …-Wink-… I was browsing the other day when I came across this article on Mashable: Want People to Return Your Emails? Avoid These Words [INFOGRAPHIC] In it there is an interesting infographic that looks at research that Baydin, the makers of email plugin Boomerang, undertook looking at their database of around five million [...]
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- Tags: amateur, clues, connect, customer research, Customers, email open rates, infographic, kitchen table, People, psychology, research
- Posted in Customer experience, Customer Journey, Customer retention, Customer service, Existing customers | 10 comments
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photo credit: opensourceway Earlier today Edelman, the global PR form, launched the results of it’s 2012 Trust Barometer. According to Edelman: “This year’s survey is bigger than ever before, with 30,000 people questioned in 25 countries. The Barometer reveals the state of Trust in business and institutions.” I’ve written about this survey before in Your [...]
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- Tags: building trust, customer engagement, easily, Employee Engagement, engage, ethics, Help, Marketing, People, peoples trust, reputation management, rife, skepticism, social psychology, survey, survey results, surveys, trust, trusts
- Posted in Customer experience, Employee engagement, Leadership, Marketing, Team | 9 comments
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photo credit: canonsnapper A couple of days ago I was asked to go and speak to a large financial services firm about engagement, both customer engagement and employee engagement and the link between the two of them. What was and is interesting is the rising consciousness amongst many firms of how connected employee engagement is [...]
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- Tags: art, Business, customer engagement, customer experience, Customer service, Customers, employee, Employee Engagement, employee experience management, employee satisfaction, employment, engagement, human resource management, internal communications, management, science, the link
- Posted in Culture, Customer experience, Customer service, Existing customers, Team | 19 comments
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