RARE Business: People, Performance, Growth, Marketing and Customer Service
Today’s interview is with Josh Kaufman, the author of the #1 international bestseller “The Personal MBA: Master the Art of Business”. However, today’s interview is about his new book: “The First 20 Hours: How to Learn Anything….FAST!” Thanks go to the folks at Penguin/Portfolio, particularly Richard Lennon, who facilitated the setting up of the interview. [...]
“In practice, values are best defined by employees in the business itself rather than just the senior leadership team.” Businesses have long recognized the importance of cultivating proud, motivated and loyal employees. In fact, organizations that still operate with the mentality that workers should do their jobs and keep their mouths shut are likely to [...]
Today’s interview is with Fabio Torlini, VP of Marketing, International with Rackspace, the open cloud company, who are famous for delivering Fanatical Support to their customers. It was when they ranked No. 7 in the Sunday Times’ 100 Best Companies to work for in 2013 that I decided I’d like to find out more about [...]
I was reading a post the other day about Craig Newmark, founder of Craigslist, and how he introduces himself as the company’s customer service representative. It reminded me of a friend Stefan Topfer, CEO of Winweb, and what he does everyday. I’ve written about him before in this post: Does your CEO deal with customers [...]
Today’s interview is with Stan Phelps an “experience architect”, author, professor and popular keynote speaker. Hat tip for the idea for this interview goes to James Lawther who recently hosted a guest post (5 Easy Ways to Increase Employee Engagement) from Stan on his blog. Stan recently published a new book: What’s Your Green Goldfish?: [...]
Today’s interview is with Jessica Hagy, who is widely known for her award winning blog: Indexed (I’ve been a subscriber for years!). Recently, she wrote an article for Forbes magazine on How To Be More Interesting (In 10 Simple Steps). That article was incredibly popular. So much so that she has turned it into a [...]
Today’s interview is with Molly Flatt, Word of Mouth Evangelist for global marketing agency 1000heads, to get some insight into how to get the most out of your word of mouth marketing. This interview follows on the back of last week’s interview: Blogger outreach and building trust with your customers – Interview with Hugh Anderson [...]
Huge fan of organisations that do great things for their customers. Helper to others via consulting, writing, speaking, and training that want to achieve their own level of greatness. Former teacher, economist, manager of businesses and leader of teams. Lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in. Click here to find out more.
