Archive For September, 2010

Small business can and will win the race to focus on the customer

A couple of days ago I came across the IBM Global CEO Study, this is a study that is undertaken annually by IBM and between September 2009 and January 2010 they interviewed 1,541 CEOs, general managers, and senior public sector leaders who represent different sizes of organizations in 60 countries across 33 industries. This study [...]

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Seth Godin inspired this post

Inspired by Seth’s blog post yesterday on Five rules for your About page, where he talked about essential elements for your About page. I reviewed mine and found a couple of things lacking. One, was a way to contact me from the page. Done. The other which was so obvious but not there was some [...]

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What can we learn from our worst customers?

What can we learn from our worst customers? Some of the business owners that I meet and work with can find it hard to answer the question: Can you describe your best customers to me? I, generally, ask this question as getting a good understanding of what a good customer is and who their best [...]

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Are you creating the time and necessity to drive innovation?

Innovation, new ideas, new ways of doing things, better ways to engage with customers, better ways of working as a team, finding new markets, new partners, insights…..etc. All of these things can happen by themselves and often do. Like the time that you find yourself in the shower and are struck by that great idea [...]

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Employee motivation: Is the solution to treat them like customers?

In a recent article about employee motivation from HR Magazine called Employers face a challenge to retain their most talented employees, warns a Randstad survey, the article and survey talked about  how employers don’t really understand what motivates their employees, they are conscious of managing costs and that employees bemoan the fact that employers are [...]

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