Archive For July, 2010

Sweet Selection: 8 Great Blog Articles From My Travels This Week

My sweet selection: I thought I’d try something different today and go through some of the blogs that I have seen and read this week that I have liked and that I think you may find useful. There are book summaries, articles on customer service, branding, leadership and SEO from bloggers that I really like. [...]

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Apple and Customer Care: They may have got quite a bit wrong recently but they also still get a lot right.

Apple has been in the news a lot lately for the whole Apple iPhone 4 antenna-gate affair. Check out how many times and all of the differing views that exist here. Steve Jobs himself held a press conference a couple of weeks ago and admitted that the way that they had handled the affair was [...]

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Social Media – The More You Do The Better You Get

This post follows on from a post that I wrote last week called Managing Your Brand in The Internet Echo Chamber and expands on part of a list post that I wrote back in June called Social Media for My Business: 16 Lessons Learnt so Far, where I talked about some of the things that [...]

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Grow your business by solving problems

To grow your business you need to be focused on solving existing problems and finding better solutions to newly discovered problems. Are you over-solving your customers’ existing problems? When done well and sustainably, a good business should find and serve its customers well by solving their problems and in doing so deliver healthy growth and [...]

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It’s business and it is personal

There is a saying that floats around the business world that was immortalized in the film, the Godfather: Part III,: Don Lucchesi: It’s not personal. It’s business. Michael Corleone: Very well. You want to do business with me. I will do business with you. ‘It’s not personal. It’s business’ What does the saying imply? To [...]

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