Archive For March, 2010
A couple of days ago I wrote a post about leadership and developing an open book style of leadership and the impact it can have on growth and performance. On the back of that I got some great comments from Karen at AMeaningfulExistence.com and Ben at 6Aliens.com and it motivated me to write this post [...]
When talking about developing customer service and relationships many believe that training and recruitment are key. However, over at Zappos.com, an internet retailer that was bought last year by Amazon for £1.2 billion, it starts before that. It starts with the company’s culture. Founded in 1999 and focused, initially, on selling shoes they have grown [...]
I’m a great believer in openness, transparency and honesty with the people that I know and trust. I, also, believe that in being that way builds trust, understanding and intimacy. However, one added benefit that I have found is that it also builds a whole army of potential helpers when you get other people involved [...]
I read a great post by Tim Ferris called Why Grow? and Other Wisdom from 37Signals the other day and it got me to thinking. Tim talked about growth and how it always gets confused with an increase in size, whether employees, turnover, office space, number of locations etc. I completely agree. Growth is about [...]
