Archive For January, 2010
Now I am sure you are asking: what can he be on about? Screwdrivers? Let me explain. One of my clients has a business (bespoke furniture design, manufacture and installation) that is very high-end and, almost, completely referral based. However, his clients don’t like to be sold to and he is very protective of his [...]
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- Tags: Business growth, Customer retention, Customers, Ideas, Innovation, Marketing, referrals, Small business
- Posted in Business development, Business growth, Customer retention, Customer service, Existing customers, Innovation, Marketing | 1 comment
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I was with a client on Thursday and we were chatting about his business when he received a call from a person who wanted to conduct a customer survey saying that it would only take a few minutes. I don’t know about you but when I have received calls like this in the past the [...]
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- Tags: Business growth, Communication, Customer retention, Customer surveys, Customers, Ideas, Innovation, Marketing, Marketing plan, Net Promoter Score, New customers, referrals
- Posted in Business development, Business growth, Customer retention, Customer service, Existing customers, Innovation, Marketing, Uncategorized | 1 comment
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How to recession proof your business… (it’s still applicable…..we’re not out of the woods yet. Check out this story on the FT:Darling warns of bumpy road ahead) I know that recent news reports have said that we are heading out of recession but I thought that this post would prove useful with respect to the [...]
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- Tags: Business growth, Communication, conversion rate, Customers, Goals, Ideas, Innovation, Leadership, Marketing, Marketing plan, New customers, Planning, Productivity, Recession, Recession proof, referrals, Sales, Small business, Team development, Training
- Posted in Business development, Business growth, Customer service, Existing customers, Innovation, Leadership, Marketing, Team, Uncategorized | 1 comment
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We’d like to invite you to join us on February 2, 2010 for a session on how to KickStart YOUR Repeat Business… I’ll be presenting If you joined the last webinar on January 19 you’ll now have strategies in place to KickStart YOUR Leads…it’s not too late to get an audio file of the webinar [...]
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- Tags: Business growth, business owners, Communication, Customers, Ideas, Marketing, New customers, Productivity, Training
- Posted in Business development, Business growth, Customer service, Existing customers, Innovation, Marketing, Social Media | 7 comments
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If we look back over the last decade, what we have learnt is that the speed of change seems to be accelerating. The implications for business is that the only way businesses today, whether large or small, are going to survive and thrive is through acceptance and continuous innovation in the face of this change. [...]
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- Tags: Business growth, business owners, Communication, Creativity, Customers, Goals, Ideas, Innovation, Marketing, Marketing plan, New customers, Planning, Social Media
- Posted in Business development, Business growth, Customer service, Existing customers, Innovation, Marketing, Social Media | 4 comments
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