As my front page says, I’m a huge fan of organisations that do great things for their customers. Helper, for 20 years, to others via consulting, writing, speaking, and training that want to achieve their own level of greatness. Former teacher, economist, manager of businesses and leader of teams. Lover of simplicity and advocate of the human touch with a bit of really useful technology thrown in.
What does that mean? Well, it means that I consult and advise businesses on business strategy, marketing and team performance issues.
⁂ You can contact me at email@example.com ⁂
I have been growing and developing customer-focused large and small businesses for 20 years, in particular how they engage with their customers, build their customer retention and improve service.
My driving passion is helping create, develop and grow businesses that take care of their customers in the best way possible and create great teams to deliver that.
As a result, I help companies with their business and team performance issues which result in increased profits, sales, better productivity, word of mouth and better service and an overall customer and employee experience.
Whether hands-on research, consulting, coaching or facilitating a workshop, I always take an innovative and creative approach to client challenges. You can find out more about how I work with different businesses here.
Originally from Scotland, I have been lucky enough to have lived and worked in a number of places including the Borders of Scotland, Dundee, Yorkshire, Lancashire, London, Brighton and Cairo.
Over the years, I have had a varied career that has taken in teaching in the UK and overseas, working as an economist, working in and with a number of large corporate institutions such as Shell, FT, The Economist Group, Mowlem to consulting to hundreds of smaller businesses to help them improve profitability and develop through customer centric growth strategies. The main theme that runs through my career is that I helps people and organisations achieve greater potential and results through building better relationships with those people around them whether they are leaders, team members or customers.
When not consulting, I love to share knowledge and ideas here on my blog which features interviews with the great and the good of the world of business as well as a few thoughts of my own on customer focus, building a customer centric business, customer experience, service, social media and employee and customer engagement.
I’m also luckily enough to have authored a book, I’m thinking about writing another, I am a columnist for the UKTI’s Springboard magazine as well as a contributor to Forbes.com.
So, that’s enough about me and my stuff…
What about you? Are you facing business or team performance issues? Want your business and team to be more productive and successful?
If so……….CALL ME TODAY 07971 608821 for an informal chat
or email me at firstname.lastname@example.org